System warranty returns.
If a custom PC you received has developed a major fault within the warranty period from date of purchased an On-Site Nation Wide warranty with the system, simply call NWS on the phone number provided on the warranty certificate provided. If you did not select an On-Site Nation Wide warranty service upon purchase and the faulty component is still under manufacturers warranty you will need to remove the faulty component from the system and email 'email@example.com' for details on how to return this faulty product for repair or replacement.
Faulty item returns.
If an item you received has developed a major fault within the items warranty period from date purchase you can return the item to us for processing.
If the order was initially placed online you can apply for a RMA (Return of Merchandise Authorization) online by logging in to your navigating to the ‘My Account’ page and selecting the Orders tab. Here you can click on the order corresponding to the faulty item and then select using the checkbox on the side the item you wish to return for warranty processing. Below will be a text box for you to let us know what the fault is and how it developed, please be as detailed as possible to aid us in processing the return. Once you have selected the item and entered a fault description you can click the ‘Make an RMA Slip’ button and it your request will be submitted to our returns department for assessment.
If your return is authorized you will be notified by email and you can return our website, login, navigate to the ‘My Account’ page and select the 'Returns' tab. This gives you a summary of any returns you have requested and their status. Once authorized there will be a ‘Print Out’ button the right hand side for a Returns Slip.
Please print this out and follow the instructions on the slip to return the item back to us for testing and warranty processing.
Please Note: Physical damage is not covered by manufacturer warranty, all items are inspected before dispatch and we do not ship physically damaged goods. If you receive a physically damaged item please notify firstname.lastname@example.org immediately and we will contact the shipping company to process the insurance claim.
For all warranty services offered on a RTB (Return to Base) basis, we cannot cover the cost of shipping the item back to us for processing. However if the item is faulty we will cover the cost of returning a repaired or replaced item to you.