I'm looking for something but you don’t seem to list it on your website, can you order it for me? Most of the time we can, you can email firstname.lastname@example.org with the details and we will get back to you.
What payment methods do you accept? In store we accept Visa, Mastercard and Cash. Online we accept PayPal, Bank Transfer and Visa / Mastercard. Surcharges apply for payment methods that charge transaction fees**.
Do you ship products? Yes, we do ship Australia wide. We have partnered with Fastway Couriers, Toll iPEC and Australia Post to deliver our products through-out the country at the best rates possible.
Do you ship internationally? No we do not but if you would like to arrange your own courier we are more than happy to work with you to sort out the details.
I'm having trouble with an item I ordered. What can I do? If your trouble is hardware related and the product you have purchased is not been damaged you may have received a faulty product. If this is the case simply return the item to us and we will exchange it for a new one. If you’re not sure if the item is faulty please email email@example.com for help identifying the problem. In cases where the stopped working after some time (was not faulty on arrival) and is still under warranty, we will also help you process your claim and have your item repaired or replaced*.
I have purchased and paid for an item but now I have changed my mind and don’t want it anymore. Can I get a refund? If the item has not yet been shipped and it is not a special order item we will refund you minus the cost of any surcharges processed by the bank or payment service. However if the item been shipped to you already, you will have to return it to us unopened and undamaged before we can process any return claim. These claims are considered on a case by case business and depending on the product, time and total cost of the goods a restocking fee may apply or only available in store credit.
Will you refund the shipping cost on returns for faulty goods? On a case by case basis we can organize to have customers compensated by for costs involved with return shipping items due to faults. Please contact firstname.lastname@example.org with details before posting the item so we can best work with you to resolve any issues.
Do you price match competitors? Our prices are constantly reviewed to stay as competitive as possible and we believe our service, reputation, expertise and convenience also adds value. That said we will always be happy to consider reviewing our prices for customers who can find the same product cheaper elsewhere within reason. Please contact email@example.com and we would be more than happy to take a look at it for you.
My parcel arrived damaged, what do I do? If the courier has damaged your parcel in transit you need to notify the courier company immediately and document the evidence. If you have not already, please do not sign for the parcel. When you sign for the parcel you are accepting the goods from the courier in their current state. Once you have signed and accepted the goods it can be very difficult to process an insurance claim with the carrier. Once you have contacted the courier please contact us with the details at firstname.lastname@example.org
Yesterday your website displayed a different price and today it’s gone up! Can I order this item at the lower price? Sorry but if this is the case it is most likely due to an increase in our cost prices. This can be caused by product shortages, changes in the currency value on the international market or distributors increasing their prices. Prices listed on our website at subject to change without notice at any time and prices cannot be guaranteed without a formal quotation issued by an Evatech sales team member.
I see products on your website are listed as "Available", what does this actually mean? Available means at the last product update, this item was either in stock at one of our warehouses or store front, or available at local distributors. Products marked as available are generally shipped within 2 to 24 hours from payment clearing. If there is any issue with sourcing stock for your order our sales support staff will contact you immediately to handle the manner in the most efficient way possible.
If I order something and you cannot supply it in a reasonable time frame, can I get a refund? Yes! Of course you can! Denying you a refund when we cannot supply the product you ordered would be a terrible thing for any company to do, not to mention illegal. However if the item can be provided in a reasonable time frame, yet you contact us before we have processed and prepped your order for dispatch, then we will do everything we can to meet your requests, even if your request is to cancel the order and have it refunded.
You told me something would work the way I wanted it to and it doesn't! I demand a refund! All our staff is trained to not give any sort of guarantee on behalf of Evatech as to a products compatibility or ability to perform in specific functions. If you want to have a guarantee that a product will work in the exact manner you intend to use it, please ask for it in writing. This policy is unfortunately the result of many customers’ attempts to return products after they failed to do their homework and made assumptions about products that turned out to be untrue. Where a guarantee was made writing by Evatech staff and the product fails meet this guarantee you are of course entitled to a refund. If the product was advertised by the manufacturer as compatible or to function in a specific way that it does not, you are also entitled to a refund.
Do you offer student or pensioner discounts? No, we offer the best price possible across our range to all customers at all times.
Do you offer discounts for volume purchases? Yes, in certain circumstances we do. Please email your request to email@example.com and we will get back to you with the details.
These motherboard pins were bent when I received the motherboard, I didn’t do anything! It’s not my fault and I want a new one. In the extremely unlikely event that your brand new motherboard has somehow managed to have a CPU socket pin bent before you even opened the package, you will have to contact the board manufacturer as resellers like ourselves are strictly instructed by official distributors and manufactures not to accept boards with bent pins back.
I’m having problems with the computer I purchased from you guys, that means you guys have to fix it right? Yes we will do everything we can to help you identify the problem and if the problem is hardware related and covered by warranty we will fix it for you. However if the issue is not hardware related or is not covered by warranty then we cannot cover the costs that may be involved in repairing the system.
Is Evatech interested in SEO or website development firms sending us unsolicited emails? Not even in the slightest.
*where item fault is covered by warranty as stated by manufacturer or distributors.
**PayPal and the use of "credit" on our EFTPOS terminal in store are subject to surcharges.