Evatech Shipping / Delivery Options

While our main focus is on providing fully built PCs to our customers across Australia, which is done with TNT/FedEx exclusively, we do also offer Australia Post Standard and Express via the eParcel service and also Couriers Please / Aramex for non-PC parcels to round out the options available to customers.

All our shipping options purchased via the website are based on a signature required service, but from time to time due to OH&S/COVID-19 implications the traditional signature may not be called for, but there should be some type of acknowledgement of a recipient rather than just leaving the parcel unattended.

This means you should provide us with an address where someone will reliably be available to accept a delivery during regular business hours, rather than opting to take a day off work, or ask to be contacted 30 minutes before delivery so you can rush home, etc. We will not be held liable for missed work hours in the event of a rescheduled delivery, and are not able to facilitate contact requests, nor are any of our courier options, so you need to provide the best address to receive the parcel on whichever business day it arrives.

As with any parcels you receive via a courier, if you notice obvious signs of mishandling/potential damage that you suspect was done during transit, you should ask the courier to note it down so that it can assist with an insurance claim if at all necessary. Otherwise, photos to document it also help out.

TNT / FedEx

Parcels to metro areas with TNT/FedEx are usually received the business day after they're collected from our premises, with rural areas being between 3-5 business days in most cases.

While we do state that parcels being carried with this service can incur certain failed delivery/redelivery fees, we are yet to enforce it on any level. With that said however, if we do incur such charges and the parcel does return to us, we would seek to cover the charges and a new shipping charge before sending the parcel off again.

This service is fairly costly, and in almost every instance we are charged more than what we ask from our customers, but the service is nearly flawless to date, which is what we really want for us and our customers.

Australia Post

Everyone should be familiar with AusPost, so it's obvious that we would offer their services where possible. We have had to limit AusPost to certain products though, as ones that are too large/bulky creep up in costs, as it does for high-value items to insure. Couriers Please/Aramex & TNT/FedEx, on the other hand, are much more cost effective for such products. With that said though, we do additionally feel that TNT/FedEx is the safest (as far as fragile items are concerned) option, which is vital for our PCs of course.

Australia Post has been known to deliver parcels on weekends on ocassion, and sadly we have no control over this one way or another and cannot opt in/out - but we've generally only found this to happen during peak times.

Although we use Australia Post, we are not able to ship to PO Boxes, Parcel Lockers, or Parcel Collect Points, due in part to our requirement and emphasis on the "signature on delivery" service, and also in part to our insurance requirements. This is abundantly clear during checkout.

If the AusPost delivery driver misses you, they'll be able to take the reasonably sized parcel to a nearby Post Office or participating location, and you should be informed accordingly.

Standard Courier Service (Couriers Please / Aramex)

As advertised in no uncertain terms during checkout, they are a low-cost high-volume parcel carrier service, great for customers that value low costs over a speedy or quality service. Most parcels arrive as intended and within a mostly reasonable time (when weighed against the cost at least), but this option only exists due to customer demand for a cheaper option than TNT/FedEx - it is not at all our first preference for a courier.

Click & Collect

For those within reach of our physical store location click & collect should be opted for, which of course has no extra cost associated with it, and ensures that you get hands on ASAP (rather than waiting for couriers to collect, pass through depots, and then deliver) and that you don't have any courier mishaps along the way, as low as the possibility may be!

You can collect it yourself, or you can nominate a co-worker, friend, or family member, etc. to collect it on your behalf. All we need from you is written (email) advice that you approve of the person to grab it, and they need to provide photo ID (such as a driver's licence) upon collection - but all that will be conveyed when you get the "ready for pickup" automated email!

Click & Collect is not an option for orders being paid with PayPal, as PayPal requires a courier service with signature on delivery for proof of delivery to complete the buyer/seller protection process.

Customer arranged courier

At your request, and if we agree - all on a case-by-case basis - customers can ask to organise their own courier, to make use of a corporate account or point-to-point carrier, etc. If we come to an agreement, once the order is ready to dispatch we can inform you of the dimensions once packed with our usual methods, and provide you with the waiver to sign and return, and then we can print off any labels/documentation that's required of the sender so it can make its way to you.

International orders

We are only able to serve Australia (including Tasmania of course!) so it is not possible to order and have a parcel shipped anywhere else.

"Why don't you use _____ courier service?"

If you have a suggestion for a tried and tested carrier that not only offers a relatively cost effective & high-quality service to all parts of Australia, without palming the parcels off to a third-party if it's too remote, has capable support staff that both answer calls in a reasonable timeframe & can actually assist with a query as simple as "where is the parcel now?", and is equally awesome for you/your area as it is the rest of Australia, please feel free to put your suggestion forward! We're always striving for better for us and our customers, so we would really value this constructive input.

"But, _____ courier has a horrible rating & I've just spent hours reading 1 star reviews!"

It may or may not surprise you, but couriering is not a glorified business to be in. The reviews for any courier company are likely to be roughly as awful as the next. Human nature dictates that when customers are satisfied, they seldom go out of their way to pass thanks or a review to those who contributed (doubly so for the mere courier company in the middle of the interaction) and this goes for leaving online reviews too since they're too busy enjoying their shiny new purchase! Conversely, if the customer has a bad experience with the delivery aspect, they don't have anything to distract them, and instead can focus their frustrations on leaving a seething 1 star review. The result of these above scenarios playing out is what's lead to courier companies having horrible ratings, but even still the majority of the time they're actually pretty decent.

We have been at this a while, and over the years have found that so far TNT/FedEx is the best balance of cost for service - but we won't kid ourselves into believing this will always be the case, although for everyone's sake we hope it can be, but the moment that it's not we'd be looking to jump ship so we can keep being the best we can for our customers.

Ideally we'd like to cherry-pick what features we do and don't want, maybe even on a per-shipment basis, such as an automated text/email alert when the driver enters into a ~3km range of the destination address, or semi-precise GPS tracking, etc. but until then, we're left to pick from the best of the bunch - and an overwhelming amount of the time we have full faith in TNT/FedEx's services, to a slightly lesser extent Australia Post, then lastly and leastly (from our cherry-picked bunch at least); the rest.