Frequently Asked Questions (FAQs)
Here at Evatech we get a lot of the same questions from customers on a regular basis. Whenever this happens we add an entry in to our FAQ database to help new customers like yourself find the answers they are looking for faster and easier. If you have what you think might be a common question, chances are you can find the answer you are looking for in the FAQs below.
We've also got our Help Docs, which has more in-depth end-user advice, tips, and troubleshooting steps!
To narrow down the list try searching for keywords in the search box below. It works best when you use one or two word phrases to filter the results. If you can't find the answer to your question below please reach out to us via our contact page and we will get back to you ASAP.
How do I customise a gaming PC?
We've created an easy to follow and thorough guide to explain and step you through the process. Check it out here.
Do you accept credit card over the phone?
We do not at any time request or accept credit card information or any other personal financial data over the phone. We only accept credit card payments online via our website's secure encrypted payment gateway hosted by Commonwealth Bank and in store using a secure EFTPOS terminal.
What are your opening hours?
Monday to Friday, 10am to 6pm. However, please note we close for all public holidays observed in Victoria and observe AEST/AEDT timezones when appropriate. During Christmas/New Years we may be closed a few extra days, but this will be clearly stated on our website.
Do you have a store in ...?
Although we do ship nationwide, we only have one store open to the public and it's located in the south-eastern suburbs of Victoria about 30 minutes from Melbourne. You can find the address on our Visit the Store page.
Do you repair or service Desktop PCs?
Yes we do! But from time to time, based on how busy our techs are: maybe not, whether you purchased it originally from us or not (but we'll always accept PCs that are within our warranty).
Do you repair or service Apple / Mac products?
No, we do not.
Do you sell Apple / Mac products?
No, we do not.
Do you offer custom laptops?
In a very limited capacity, yes! See here.
I purchased some components elsewhere, can you assemble them for me?
Typically no, but sometimes we may allow this on a case by case basis in rare circumstances for one or two components but not if the majority of the components were purchased elsewhere and only if you are local to the store and do not require shipping. See pricing.
Do you ship internationally?
No, we only ship within Australia. Any orders with non-Australian delivery addresses will be cancelled.
Do you offer Layaway (lay-by) orders?
Yes, we do but only on orders containing a Custom PC. The maximum Layaway term is 120 days and requires a 5% initial deposit within 72 hours of placing the order to lock in. Orders will only be released upon final payment. Visit our Layaway page for all the details.
Do you accept trade-ins or buy second hand goods?
No, we do not. Everything we sell is 100% brand new and we do not deal in used goods at all. The only exception is if your Evatech built custom PC is enrolled in our Bleeding-Edge program and you wish to upgrade a component. In this circumstance a trade in credit on the component you are returning will be offered pursuant to the terms of the Bleeding Edge program only.
Does Evatech sponsor Twitch / Instagram / YouTube / Social Media influencers or content creators?
No, we do not. We get hundreds of these requests and simply do not have the time to fully vet and consider unsolicited proposals. Our marketing team may reach out to content creators they identify as potential partners.
What is Evatech's general warranty policy on products?
When purchasing anything other than a custom PC in store or online you are covered by the manufacturer's stated warranty term and conditions unless this is superseded by Australian consumer law. To make a warranty claim you must first contact us to report the problem you are experiencing to receive an RA number. Once you have an RA number you can then return the item to us for warranty repair or replacement. If the item is Dead on Arrival (meaning faulty out of the box upon delivery) and you inform us within 7 days of receiving the item you will be eligible for priority handling, reimbursement of returning shipping costs and where available advance replacements upon receipt of the item and confirmation of the fault. For more details or if you have any questions please check our terms of service page or contact us. Some items (like monitors and network devices) are handled directly with the manufacturer. In these cases a warranty pamphlet will be provided in the box and you can call to arrange your warranty service without going through Evatech as the middle-man for much faster turnaround time.
What sort of warranty can I expect on an Evatech Custom PC?
Customer service is our first and foremost priority. When you buy an Evatech Custom PC you can rest assured you will get the very best in after sales support and warranty. There are two forms of warranty that cover our custom PCs. The optional Premium cover warranties are available to select when customising your PCs and offer both pick and return services Australia wide for up to 5 years with all labour, repair, and component costs covered. The standard return to base warranty covers all systems for labour, repair, and component costs for a period of 3 years or up to manufacturer warranty stated warranty period on a per-component basis. If you have any questions please check our terms of service page or contact us.
Can I pick up or do you only deliver?
Yes! If you're in Melbourne you can pick up your orders from our store. As our stock is stored in multiple facilities please place the order online and wait for notification by email that the order is ready for collection to ensure you don’t have to make a second trip. If we need to transfer stock from another location to our store for pickup, this generally takes less than 24 hours.
What forms of payment do you accept?
Evatech's Online Payment Options. In store we accept all of the above plus cash.
How long will it take to receive my new custom PC if I order today?
Once I place an order, how long until it's ready? Shipping times once dispatched do vary based on delivery destination. See more about Evatech Shipping / Delivery Options. Shipping to Metro Melbourne should only take 1-2 business days while Sydney, Adelaide, Geelong & Canberra will generally take 2-3 and Brisbane, Gold Coast, Newcastle, Hobart and Coffs Harbour take on average 3-7. NT, WA and rural areas in other states may take longer. For details on these unlisted areas please contact us.
Do your custom PCs come fully assembled and setup out of the box?
Yes! All our PCs are fully assembled, burn in tested and setup ready to go out of the box. If you selected an operating system as part of the configuration then it will come pre-installed along with up to date drivers.
What brands of components do you use in your custom PCs?
Our team carefully select our hardware from the world's leading manufacturers, including but not limited to Asus, MSI, Intel, Gigabyte, AMD, Samsung, Corsair, Crucial, Sabrent, NZXT, and many more. We accommodate to the best of our ability all requests from customers made pre-purchase.
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11 hours ago
5/2 Fiveways Boulevarde, 3173 VIC
Monday - Friday 10am-6pm
+61 (03) 9020 7017
ABN 83162049596
Evatech Pty Ltd