Frequently asked questions (FAQ) - Evatech Custom Computers

How do I customise a gaming PC?

Now sure how to get started? We've created an easy to follow and thorough guide to explain and step you through the process. Check it out here.

Do you accept credit card over the phone?

Sorry, we do not at any time request credit card information or any other personal financial data. We only accept credit card payments online via our secure encrypted payment gateway hosted by the Commonwealth Bank and in store using a secure EFTPOS terminal.

What are your opening hours?

We are open Monday to Friday, 10am to 6pm however do our best to answer email inquiries after hours and on weekends also. Please note we close for all public holidays observed in Victoria and operate on Australian Eastern Standard time. During Christmas/New Years we may be closed a few extra days, but this will be clearly stated on our website during this time.

Do you have a store in ....

Although we do ship nationwide, we only have one store open to the public and it's located in the south eastern suburbs of Melbourne about 25 minutes from the CBD. You can find the address on our contact page.

Do you repair or service Desktop PCs?

Yes we do! But from time to time, based on how busy our techs are, maybe not. Whether you purchased it originally from us or not. If you are local to our store drop in or give us a call for a quote. Prices will vary based on complexity and time required to complete the job. Our rates are extremely competitive and our technicians are very best as what they do.

Do you repair or service Apple / Mac products?

No, sorry we do not. Apple make it extremely difficult to service their products without access to the exact tools and components then restrict access to these to make sure they can charge extremely high service prices when you try to get your item repaired through their first party stores or 'partners'.

Do you sell apple / mac products?

No, sorry we do not. Apple simply don’t allow us to by ensuring their distributors won’t sell us any stock. We expect this is due to the fact that they think 99% of the time we would recommend a PC over their under-powered and overpriced products. Well, they would be wrong. It would actually be 100% of the time.

Do you offer custom laptops?

No, sorry. Laptops are not overly customisable and quite often completely soldered together and not modular at all. We can help you find a suitable laptop for your needs, but cannot configure one for you.

I purchased some components elsewhere, can you assemble them for me?

Typically no. We may allow this on a case by case basis in rare circumstances for one or two components but not if the majority of the components were purchased elsewhere and only if you are local to the store and do not require shipping.

Do you ship internationally?

No, we only ship within Australia. Goods ordered with non-Australian delivery addresses will be cancelled before being processed.

Do you offer Layaway (lay-by) orders?

Yes, we do but only on orders containing a Custom PC. The maximum Layaway term is 120 days and requires a 5% initial deposit within 72 hours of placing the order to lock in. Orders will only be released upon final payment. Visit our Layaway page for all the details.

Do you accept trade-ins or buy second hand goods?

No. Sorry. Everything we sell is 100% brand new and we do not deal in used goods at all. The only exception is if your Evatech built custom PC is enrolled in our Bleeding-Edge program and you wish to upgrade a component. In this circumstance a trade in credit on the component you are returning will be offered pursuant to the terms of the Bleeding Edge program only.

Does Evatech sponsor Twitch / YouTube / Social Media community pages or other content creators?

Sorry but we get thousands of these requests and simply do not have the time to spend to properly vet and consider such unsolicited proposals. Our marketing team will on occasion reach out to content creators they identify as potential partners but as a general rule does not consider unsolicited offers. Sorry!

What is Evatech's general warranty policy products? (Does not apply to custom PCs)

When purchasing anything other than a custom PC in store or online you are covered by the manufacturers stated warranty term and conditions unless this is superseded by Australian consumer law. To make a warranty claim you must first contact us to report the problem you are experiencing to receive an RA number. Once you have an RA number you can then return the item to us for warranty repair or replacement. If the item is Dead on Arrival (meaning faulty out of the box upon delivery) and you inform us within 7 days of receiving the item you will be eligible for priority handling, reimbursement of returning shipping costs and where available advance replacements upon receipt of the item and confirmation of the fault. For more details or if you have any questions please check our terms of service page or contact us. Some items (like monitors and network devices) are handled directly with the manufacturer. In these cases a warranty pamphlet will be provided in the box and you can call to arrange your warranty service without going through Evatech as the middle-man for much faster turnaround time.

What sort of warranty can I expect on an Evatech Custom PC?

Customer service is our first and foremost priority. When you buy an Evatech Custom PC you can rest assured you will get the very best in after sales support and warranty. There are two forms of warranty that cover our custom PCs. The optional Premium cover warranties are available to select when customising your PCs and offer both pick and return services Australia wide for up to 5 years with all labour, repair and component costs covered. The standard return to base warranty covers all systems for labour, repair and component costs for a period of 3 years or up to manufacturer warranty stated warranty period on a per component basis. For more details or if you have any questions please check our terms of service page or contact us.

Can I pick up or do you only deliver?

Yes! If you're in Melbourne you can pick up your orders from our store. As our stock is stored in multiple facilities please place the order online and wait for notification by email that the order is ready for collection to ensure you don’t have to make a second trip. If we need to transfer stock from another location to our store for pickup, this generally takes less than 24 hours.

What forms of payment do you accept?

Online we accept payments via PayPal, credit card, Zip and Bank Transfer. Bank transfers may take up to 24 hours to clear but if you bank with CBA, they should be instant. In store we accept all of the above plus cash.

How long will it take to receive my new custom PC if I order today?

We do our best to process and dispatch all orders ASAP. This being said, assembly, setup and burn in testing can take up to 5-10 business days once payment clears. Shipping times once dispatched do vary based on delivery destination. Shipping to Metro Melbourne should only take 1-2 business days while Sydney, Adelaide, Geelong & Canberra will generally take 2-3 and Brisbane, Gold Coast, Newcastle, Hobart and Coffs Harbour take on average 3-7. NT, WA and rural areas in other states may take longer. For details on these unlisted areas please contact us.

Do your custom PCs come fully assembled and setup out of the box?

Yes! All our custom PCs are fully assembled, burn in tested and setup ready to go out of the box. If you selected an operating system as part of the configuration then it will come pre-installed along with up to date device drivers.

What brands of components do you use in your custom PCs?

Our team carefully select our hardware from the world's leading manufacturers, including but not limited to Asus, MSI, Intel, Gigabyte, AMD, Corsair, Kingston, NZXT, Samsung and many more. We accommodate to the best of our ability all requests from customers made pre-purchase.