Evatech / Help Docs

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Evatech Computers is a 100% Australian owned & operated custom PC provider, specialising in gaming, workstation, and home office PCs tailored and built to order to suit clients' exact needs and budgets.

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Evatech Services

Published 28th Apr 2022, updated 17th May 2022 - 5 minutes to read

From time to time, you may require the assistance of a professional to get your PC running smoothly. Below are the services we offer and our rates, and at the bottom is more details about what is and is not covered, so that you're fully informed before you commit to anything. If ... Read Article


CPU stress/load testing

Published 10th May 2022, updated 25th May 2022 - 3 minutes to read

From time to time it might be handy to ensure that your CPU is still able to cope with intense workloads. Only thing is, for most of us it's hard to give our CPUs a sustained workload with real world work... enter CPU stress testing! One of the methods we use to test if a CPU is ... Read Article


Motherboard Debug Lights

Published 12th May 2022, updated 30th Jun 2022 - 6 minutes to read

If your PC isn't starting up as expected, your motherboard might be able to point you in the right direction to correct the issue. MSI motherboards (which is predominantly what we use here at Evatech) have EZ Debug LED lights on the motherboard, and they are key indicators of th ... Read Article


Solutions to a GPU running extra hot

Published 28th Jan 2022, updated 18th May 2022 - 5 minutes to read

According to Nvidia, the standard operating temperature range of a graphics processing unit (GPU) is 104°F to 194°F (40°C to 90°C). If your room temperature is 68°F (20°C), your GPU should always be feeling warm or hot at any given time. However, your GPU ... Read Article


Malfunctional USB Ports

Published 28th Jan 2022, updated 25th May 2022 - 1 minute to read

If your USB port stops working correctly/at all, it doesn't necessarily mean they're broken. Below are some suggestions that can potentially fix this issue. Restart the PC Restarting the PC is the answer to many random/intermittent problems and a common solution to USB woes too ... Read Article


Setting up multiple monitors

Published 28th Jan 2022, updated 18th May 2022 - 3 minutes to read

Configuring Windows to use multiple displays is fairly straightforward if you know where to look, and the first step is opening your Display settings window. You can access display settings right clicking on the desktop and select Display settings from the context menu. Once you ... Read Article


Removing and installing RAM sticks

Published 17th Feb 2022, updated 18th May 2022 - 3 minutes to read

[doc_warning] To start, carefully remove the side panel of your PC to allow you access to the motherboard, where the RAM is seated. If you look carefully, you will see there are tabs at the end of each RAM stick (depending on your PC, you may have 2, 4, or 8 DIMMs, or RAM slots ... Read Article


BSOD (Blue Screen Of Death)

Published 28th Jan 2022, updated 23rd May 2022 - 6 minutes to read

BSOD Background This is more officially known as a STOP error, and it shows up when your computer's operating system determines that it can't run your computer safely at the moment. It has various causes, some of which are more serious than others. Be sure to read the specific e ... Read Article


Manufacturer Technical Support

Published 29th Apr 2022, updated 10th May 2022 - 1 minute to read

Here you can find how to get in touch with some of the various manufacturers for components that we provide, as well as some common brands that might also be helpful to you. Manufacturer Contact info Acer 1300 362 328 Adobe https://helpx.adobe.com/au/contact.h ... Read Article


Graphics card removal and installation

Published 18th Feb 2022, updated 18th May 2022 - 3 minutes to read

Tools required: Philips head screwdriver. [doc_warning] Removing a graphics card To do so, you'll need to power down your PC and ensure it is not plugged into any live electricity sources (as should almost always be your first step). Open your PC case cover and see whether the ... Read Article


Monitor Troubleshooting

Published 27th Jan 2022, updated 18th May 2022 - 5 minutes to read

Outdated or corrupt drivers A malfunctioning, outdated, or corrupt driver may be why your monitor is losing signal while gaming. Check for GPU driver updates and apply them to see if the issue is resolved. If the issue isn’t resolved and your monitor keeps going off while ... Read Article


How to check CPU temperatures

Published 27th Jan 2022, updated 18th May 2022 - 3 minutes to read

Processors need a cooling solution, whether it's air or liquid because they can get hot. No, really hot. Most desktop CPUs will run in the 50-70°C (that's 122-158°F) range on occasion, and a combo of good cooling and carefully-applied thermal paste should keep your CPU in ... Read Article


Can I request order changes once the order is placed?

Published 6th Jun 2022 - 3 minutes to read

While we prefer to have customers carefully consider their orders before finalising and placing them via our website (remember, we are available to chat about your order before you place it), we might still be able to help you make some last-minute changes if the need arises. If ... Read Article


GPU stress/load testing

Published 23rd May 2022 - 3 minutes to read

Unlike trying to stress a CPU out, GPUs are a fair bit easier to put under load, but it is for certain difficult to give it a repeatable and consistent workload... so, enter GPU stress testing! Note: Generally speaking, when running benchmarks that provide a score/ranking, you w ... Read Article


Connecting speakers to your Windows PC

Published 12th May 2022, updated 25th May 2022 - 3 minutes to read

We'll go over the most common speaker types and how to connect them seamlessly to your Windows PC. Note: Most often, Windows will automatically select a newly plugged-in audio device as your audio output, however sometimes we have to do this manually. To do this, right-click the ... Read Article


Removing Instapak Foam (Internal PC Foam)

Published 27th Jan 2022, updated 18th May 2022 - 3 minutes to read

In order to help prevent shipping damage, we pack systems with Instapak foam. Instapak is a mouldable foam solution which helps to minimise possible shipping damage from bumps and vibration within the PC during courier transit. It's extremely important that you remove the I ... Read Article


Troubleshooting Audio Issues

Published 27th Jan 2022, updated 18th May 2022 - 5 minutes to read

From time-to-time, we hear of customers running into issues getting sound to play through devices attached to their systems. This could be issues regarding getting sound to play through your monitor speakers, to be transmitted from headphones plugged into the front audio ports, n ... Read Article


Monitoring GPU temperatures

Published 28th Jan 2022, updated 25th May 2022 - 2 minutes to read

Monitoring your graphics card (also known as GPU or video card) temperatures during critical operations can help prevent damage and identify possible problems. Windows doesn’t include a thorough GPU temperature monitoring tool (unless you're happy with Task Manager's Perfor ... Read Article


Backing up your data

Published 27th Jan 2022, updated 18th May 2022 - 9 minutes to read

We should all know that backups are necessary, so why doesn't everyone do so? Simple answer, because it's difficult to know what to backup, where, how often/when, and how. This article will help answer those questions and hopefully provide a simple solution to backing up your dat ... Read Article


SSD optimisations for Windows

Published 26th May 2022 - 4 minutes to read

SSDs offer a leap ahead in accessing stored data on our systems, and although Windows does a lot to take advantage of SSDs, there's still more that can be done, and the steps to turn it up are easy to follow. All of the steps below are only beneficial if your system has an SSD a ... Read Article


My order is late or I'm having difficulty tracking my parcel

Published 24th May 2022 - 3 minutes to read

This is never what we intend for our customers to experience, so we're sorry to learn you have this issue. My parcel is beyond the original ETA If the parcel is only just past the ETA, it should usually show up within 1-2 days without the need for any further action/contact. I ... Read Article


Reinstalling Windows 11

Published 12th May 2022, updated 18th May 2022 - 6 minutes to read

Reinstalling Windows 11 is fairly easy. Find the process broken down into steps below. Please ensure you read over the whole process as the next step may help to fully understand the prior step, etc. Fair warning, these steps are somewhat generalised to suit all customers, so it ... Read Article


Reinstalling Windows 10

Published 11th Apr 2022, updated 18th May 2022 - 5 minutes to read

Reinstalling Windows 10 is fairly easy. Find the process broken down into steps below. Please ensure you read over the whole process as the next step may help to fully understand the prior step, etc. Fair warning, these steps are somewhat generalised to suit all customers, so it ... Read Article


Getting the latest graphics drivers

Published 2nd Mar 2022, updated 18th May 2022 - 4 minutes to read

While we certainly attempt to have your system's drivers relatively up to date, and your system should also aim to keep you all the way updated when connected to an internet connection, sometimes you might have to get the very latest drivers yourself. The best place to get them? ... Read Article


Boot and run MemTest86

Published 18th Feb 2022, updated 18th May 2022 - 3 minutes to read

If you’re looking for a more powerful testing tool, you can download and use MemTest86. It performs a wider variety of tests and may find issues that the built-in Windows test won’t. The latest releases of this tool offer a paid version with more features, althou ... Read Article


Monitor Cabling Options

Published 27th Jan 2022, updated 18th May 2022 - 8 minutes to read

There are a small number of mainstream monitor connections but nonetheless it can be overwhelming at times or if you're new to the space. Here we'll break down the common ones currently available and how to identify them. Most systems will use either HDMI or DisplayPort (DP) and ... Read Article


Evatech delivery options

Published 25th May 2022 - 8 minutes to read

While our main focus is on providing fully built PCs to our customers across Australia, which is done with TNT/FedEx exclusively, we do also offer Australia Post Standard and Express via the eParcel service and also Couriers Please for non-PC parcels to round out the options avai ... Read Article


How to boot from USB

Published 12th May 2022, updated 25th May 2022 - 3 minutes to read

Whether you're installing your operating system afresh, or trying to run a diagnostic test, it may be necessary to boot from a USB or DVD at some point, and if your PC just keeps trying to go to your normal operating system instead, here's how you get it to boot where you want! ... Read Article


Assessing HDD and SSD faults

Published 2nd Feb 2022, updated 26th May 2022 - 3 minutes to read

Firstly, if your PC isn't booting into Windows at all like it normally would, you're better covered in this help doc and perhaps other linked docs within. Assuming your computer boots but is having other issues, we can still check out if the file system on the storage drive is i ... Read Article


Graphics Card Troubleshooting

Published 27th Jan 2022, updated 26th May 2022 - 4 minutes to read

Graphics card not detected Graphics Card, Video Card, or GPU not being detected is a common problem that plagues many users around the world on occasion. It is a very annoying issue in which your graphics card is not detected during the boot process or your GPU is not detected o ... Read Article


RAM Troubleshooting

Published 27th Jan 2022, updated 12th May 2022 - 5 minutes to read

Experiencing PC crashing, freezing, or just instability? There may be a problem with the RAM. What causes RAM problems? Sometimes power surges can damage your computer components, like RAM or hard drives. It's best practice to plug your computer into a surge protector, or eve ... Read Article


Repackaging a PC for shipping

Published 27th Jan 2022, updated 12th May 2022 - 2 minutes to read

If you ever need to send your workstation, gaming PC, or home PC back to our facility for diagnostics, repairs, or upgrades, it's vitally important to package the PC correctly to avoid transit damage. Please keep in mind that Evatech is not responsible for damage caused by improp ... Read Article


Preventative Maintenance

Published 27th Jan 2022, updated 18th May 2022 - 5 minutes to read

How to remove dust from your PC It is considered good practice that about once every 12-24 months, you will want to clear out the dust that is in your PC as preventative maintenance to make sure your computer is running properly and ensure there are no significant build ups of d ... Read Article


Once I place an order, how long until it's ready?

Published 25th Jun 2022, updated 27th Jun 2022 - 3 minutes to read

We don't always keep all the thousands of products we have available for purchase on our website in stock at our collection facility, so it may take anywhere between a few minutes to 1-2 business days for your order to be ready for click & collect, or for courier dispatch dep ... Read Article


Monitors: OLED, IPS, VA, and TN panels

Published 26th Jun 2022, updated 28th Jun 2022 - 8 minutes to read

Most monitors use LCD (Liquid Crystal Display) panels which are lit by LED backlighting. There are three main types of LCD panels: In-Plate Switching (IPS), Vertical Alignment (VA), and Twisted Nematic (TN). The aim of each panel type is the same; liquid crystals react to an elec ... Read Article


Zurich - Pro Workstation PC

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