General Troubleshooting & Support

Evatech's Extensive PC Testing Process Explained

Published 5th Sep 2023, updated 19th Oct 2023 - 9 minute read

We don't just build every PC in-house; we also test them and measure those results against our other builds to ensure they're performing as they should. This page explores the process of what it takes to complete an Evatech PC, so you can shop with confidence. Simple beginning ... Read more

Evatech's Online Payment Options

Published 9th Mar 2023, updated 9th Feb 2024 - 3 minute read

We offer the following payment options via our website. Bank Transfer / PayID Once you confirm the order, you will be presented with (and emailed) our BSB & account number for our Commonwealth, Westpac, and also PayID details for you to transfer the appropriate amount owe ... Read more

Things to consider when wanting to upgrade

Published 30th Aug 2022, updated 19th May 2023 - 6 minute read

As time passes, your system may lose some of its original appeal and you'll find yourself considering if it's time to upgrade. The tasks you're throwing at it appear to be giving the PC a harder time than it used to, or it's taking longer to do things. Maybe you're running out of ... Read more

Once I place an order, how long until it's ready?

Published 25th Jun 2022, updated 17th Jan 2024 - 3 minute read

We don't always keep all the thousands of products we have available for purchase on our website in stock at our collection facility, so it may take anywhere between a few minutes to 1-2 business days for your order to be ready for click & collect, or for courier dispatch dep ... Read more

Can I request order changes once the order is placed?

Published 6th Jun 2022, updated 17th Jan 2024 - 4 minute read

While we would prefer that customers carefully consider their orders before finalising and placing them via our website (remember, we are available to chat about your order before you place it), we might still be able to help you make some last-minute changes if the need arises. ... Read more

Evatech Shipping / Delivery Options

Published 25th May 2022, updated 9th Mar 2023 - 8 minute read

While our main focus is on providing fully built PCs to our customers across Australia, which is done with TNT/FedEx exclusively, we do also offer Australia Post Standard and Express via the eParcel service and also Couriers Please / Aramex for non-PC parcels to round out the opt ... Read more

My order is late or I'm having difficulty tracking my parcel

Published 24th May 2022, updated 1st May 2023 - 3 minute read

This is never what we intend for our customers to experience, so we're sorry to learn you have this issue. My parcel is beyond the original ETA If the parcel is only just past the ETA, it should usually show up within 1-2 days without the need for any further action/contact. I ... Read more

Evatech Expert Service & Troubleshooting

Available Mon-Fri 10am-6pm (excluding public holidays) at our Melbourne HQ in Keysborough (VIC 3173)

Need expert help? Evatech offer a range of professional troubleshooting, maintenance, upgrade and assembly services. Click here to view the options & pricing.